Tuesday, 20 January 2015

Client Withdrawals Batch Payment Update 1

As a follow up to our last email/post to clients on Sunday 18th January, and to further update you regarding the Client Withdrawal Batch Payment Schedule advertised on our Excel Markets website homepage, please note the following regarding withdrawal requests submitted between Thursday 15th and Sunday 18th January:

All withdrawals submitted between these dates have now either been ‘Completed’ or ‘Declined’ by our Finance Team. ‘Completed’ means that your withdrawal has been added to a Batch 1 Payment File, with more details regarding this 1st Batch listed by payment method below. ‘Declined’ means that your withdrawal has not been added to a Batch 1 Payment File, with an explanatory note added by our Finance Team to the withdrawal request to outline the reason for your request being declined, for example: ‘Insufficient funds. Please check your account balance and submit a new withdrawal request’ 

Note: All times stated below are in GMT

Wire Withdrawals (WWs):
 
All ‘Completed’ WWs submitted between Thursday 15th and Tuesday 20th (before 6am) were either sent by EFT bank transfer to your nominated bank account yesterday, or are scheduled to be sent overnight tonight. Please allow 2/3 business days for the funds to arrive to your bank account.
Should you not receive your payment within this timeline, please contact our Support Team (support@excelmarkets.com), to advise of same, quoting your WW reference number, to allow Support to forward your case to our Finance Team to investigate the status of your payment with our bank.

 Credit Card Withdrawals (CCWs) and Debit Card Withdrawals (DCWs):

All ‘Completed’ CCWs and DCWs submitted between 15th and 18th (with the exception of the 4 CCWs and 5 DCWs listed below) were included on a Batch 1 Payment File, submitted to SafeCharge (our card payment processors) at 7pm last evening (19th). SafeCharge confirmed to us at 3pm today (20th) that all Batch 1 payments requested by us would sent to our clients by them before close of business today, and advised us that most clients would receive the payment to their card within 2/3 business days, with a small number of clients receiving their payment within 5/7 business days in some cases.

Again, should you not receive your payment within these timeframes, please contact our Support Team to advise of same, and we shall contact SafeCharge to request the ARN number for your payment, for you to forward to your bank/card issuer to query the status of the payment at your end.

*Note 1: CCW_2677; 2691; 2755 and 2761 have been moved to Batch 2 Payment File, with ‘Expected Batch Payment Processing’ date of Thursday 22nd

*Note 2: DCW_2373; DCW_2374; 2288; 2480 and 2529 have been sent by EFT bank transfer to client’s bank accounts, instead of being refunded to debit cards. Please refer to note added to DCW by our Finance Team, outlining the reason that funds were sent to bank accounts instead.

Neteller Withdrawals (NTWs):

All ‘Completed’ NTWs submitted between 15th and 18th (with the exception of the 13 NTWs listed below) were included on our Batch 1 Payment File, paid by ‘Mass Payment’ from our Neteller accounts today.

Our Support Team will provide you with the Neteller Transaction ID for your payment upon request if you have not received your payment by 11pm, so that you may contact Neteller directly to query any payments that have not arrived after 11pm.

*Note: NTW_2487; 2526; 2527; 2539; 2542; 2552; 2557; 2573; 2601; 2612; 2668; 2708; 2690 and  have been moved to Batch 2 Payment File, with ‘Expected Batch Payment Processing’ date of Thursday 22nd

MoneyBookers Withdrawals (MBWs):

All ‘Completed’ MBWs submitted between 15th and 18th are listed on a Batch 1 Payment File, ready to be paid by ‘Mass Payment’ from our MoneyBookers accounts.  We expected to run these Mass Payments this morning; however, MoneyBookers unexpectedly notified us last evening that payments from our account have been temporarily suspended pending review by senior management, which we immediately disputed on the grounds it was not justified because we have sufficient funds in our MoneyBookers accounts to cover all Mass Payments we intend to send.

Following correspondence with MoneyBookers senior management throughout this morning and afternoon, they have agreed to lift the temporary suspension; however, we were informed at 6pm this evening that this cannot be facilitated by them until 9am tomorrow morning, so unfortunately, Batch 1 MBW payments are delayed until tomorrow morning despite our best efforts to get these payments made today.

Our Support Team will provide you with the MoneyBookers Transaction ID for your payment upon request, so that may contact MoneyBookers directly to query any payments that have not arrived before 12pm tomorrow. Please allow us up to 12pm tomorrow to get Batch 1 payment made before contacting Support to request Transaction IDs.
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3 comments:

  1. Received entire deposit back in FULL today! I must admit I was skeptical at first, but this just continues to prove how Excel Markets is one of the very few trustworthy brokers I know of today. Would love to see your business recover from the CHF fiasco and be the #1 broker again!

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  2. افضل شركة نقل اثاث بالمدينة المنورة تساعدك على نقل اثاثك بامان فلا داعى للقلق مع افضل شركة نقل اثاث بجدة

    عزيزى العميل انت من محبى التنقل باستمرار بالتالى انت بحاجة ماسة وضروية الى الاستعانة بالمختصين في نقل العفش خاصة ارخص شركة نقل اثاث بالرياض لان الاستعانة باى من عمالة الشوارع الغير مدربة والتي لا تمتلك خبرة كافية في نقل العفش او الحفاظ علية وليس هذا فقط فقد يؤدى الاستعانة بعمالة الشوارع الى حدوث حالة فقدان وتكسير للاثاث بالتالى التاثير الضار عليك عزيزى العميل

    لا تقلق مطلقاً الان بشأن نقل اي منقولات خاصة بك طالما استعنت بشركة الاول لـ نقل الأثاث في الرياض وخارج الرياض فنحن ليس الوحيدون ولكننا متميزون عن اى مؤسسة أخرى داخل وخارج الدمام وشهرتنا كافضل شركة نقل عفش بينبع
    نقل اثاث بجدة

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