Saturday, 17 January 2015

Client Withdrawals Batch Payment Schedule


Since we announced Jan. 15 that Global Brokers NZ Ltd. has ceased trading, our Finance Team has been endeavouring to process all client withdrawal requests as a matter of priority and many clients have already received their funds. To facilitate the most expeditious handling of an unprecedented high volume of requests on a ‘first in, first out’ basis, we shall arrange for batch payments to be made on 3 days next week, as outlined below:

For Credit Card (CCWs); Debit Card (DCWs); MoneyBookers (MBWs); and Neteller (NTW):
Withdrawal Submitted Expected Batch Processing Date Funds Received
Thu 15th Jan - Sun 18th Jan Tues 20th Jan
  • (CCW & DCW): Normally +2/3 business days (but may be +5/7 business days in some cases)
  • (MBW & NTW): Same day
Mon 19th Jan & Tue 20th Jan Thu 22nd Jan
  • (CCW & DCW): Normally +2/3 business days (but may be +5/7 business days in some cases)
  • (MBW & NTW): Same day
Wed 21nd & Thu 22nd Jan Fri 23rd Jan
  • (CCW & DCW): Normally +2/3 business days (but may be +5/7 business days in some cases)
  • (MBW & NTW): Same day


For Wires (WWs):
Withdrawal Submitted Expected Batch Processing Date Funds Received
Thu 15th Jan - Sun 18th Jan Mon 19th Jan +2/3 business days

Wire withdrawal requests submitted from Mon 19th onwards will be processed and sent on the day they are received, with funds received by clients to their bank accounts 2/3 business days later. Please note that we shall not charge clients for outgoing wire fees charged to us by our bank at our end, however, a client's bank may charge incoming wires fees at the other end by deducting the fees from the amount we send, depending on the bank.

Please rest assured that ALL client withdrawals will be processed and sent as closely to the schedule above as is possible, so please bear with us safe in the knowledge that your payment will arrive as soon as we can get it to you.

We appreciate your understanding and patience while we handle this major undertaking to get all of our clients paid as quickly as possible.

Please do not hesitate to contact our Support Team by email to support@excelmarkets.com for any further clarifications required, or should you have a questions on any other matter not addressed above. 
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4 comments:

  1. Dear Excel Team, I am one of your live client. At first I was not 100% sure about my withdrawal status though your team has ensure me that my fund is safe and will be processed but need to be patience due to high withdrawal requests. By seeing this announcement, I have my truly respect and trust with you. Meanwhile I am waiting to receive my fund, I really hope you guys can be back in business again of course with the better risk management. I will sure be your client again and spread the words about your clients oriented professionalism.

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  2. I was client of Excel Markets since December 2014, not to long because I'm newbie in forex. The reason I choose you was because of support and trading conditions and I terribly sorry the incident happened last January 15. In the other hand, I agree with other clients than you can be back in a near future.

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